Why Use MyOperator Call Monitoring
What Is MyOperator Call Monitoring
MyOperator Call Recording is a cloud-based feature that automatically records all incoming and outgoing business calls. It helps businesses monitor agent’s performance, track customer interactions, and maintain service quality while ensuring that all data remains secure and easily accessible for audits or training purposes.
What You Get With MyOperator
Call Monitoring
How MyOperator’s Call Monitoring Works
01
Step 1: View Unified Dashboard
The unified dashboard gives supervisors access to view all live and recent calls.
02
Step 2: Listen, Whisper or Barge
Monitor ongoing calls, whisper to guide agents, or join calls when intervention is required.
03
Step 3: Analyze and Improve
Use reports and playback recordings to train teams and maintain consistent call quality.
What Businesses Say
About MyOperator
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“The platform's ability to handle high call volumes and WhatsApp services have been great, making our engagement with students smoother and more productive.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator’s WhatsApp Business API has been a game-changer. The panel is super interactive and simple. Direct access to the support and marketing team has been invaluable.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“The IVR support and SMS portal have greatly streamlined our communication processes, allowing us to easily manage student inquiries and provide timely support.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“With MyOperator's IVR + WhatsApp Business Solution, we have greatly improved our client relationships and business operations.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“Best advantage of MyOperator is how it connects all the stakeholders. Managing the team feels like a comfort zone now with better connectivity.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator handles our complete support team. I would recommend it to every business owner who directly deals with their customers.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
Find The Perfect Ride For Your Business Needs
Compact
₹2,500/month
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For small teams that need WhatsApp Business API & missed calls.
Sedan
₹5,000/month
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For growing businesses that need more users & unlimited IVR+ calling.
SUV
MOST POPULAR
₹15,000/month
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For teams that also need performance analytics and integrations.
Enterprise
₹55,000/month
Starts at
For large organisations that need customization and dedicated support.
What Is MyOperator
MyOperator is a Business AI Operator that brings together AI agents and human experts for unified communication on WhatsApp and Calls.
The Channels
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WhatsApp Suite
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Official WhatsApp Business API with automation, campaigns, and shared inboxes.
Call Suite
Cloud calling infrastructure built for high-volume inbound and outbound operations.
The Workforces
AI Agents
AI voicebots and chatbots that handle first response, qualification, and routing.
Human Experts
Sales and support teams step in with complete conversation context.
MyOperator Call Monitoring FAQs
What is Call Monitoring and how does it work?
Call Monitoring allows supervisors to listen to live calls, whisper guidance to agents, or join calls when necessary. MyOperator’s system works directly through the cloud dashboard, giving managers complete visibility into team conversations without interrupting workflow.
How does call monitoring improve customer service?
By allowing supervisors to assist agents in real time, issues can be resolved before they escalate. Continuous monitoring helps maintain tone, accuracy, and empathy across calls, which leads to more consistent and satisfying customer experiences.
What is the difference between ‘listen’, ‘whisper’, and ‘barge’?
‘Listen’ lets supervisors hear calls silently. ‘Whisper’ allows managers to guide agents privately, while ‘barge’ lets them join the call to speak directly with both the customer and the agent. These tools together make real-time coaching and intervention seamless.
Is call monitoring suitable for remote teams?
Yes. MyOperator Call Monitoring supports multi-agent supervision. You can track several calls at once, compare performance metrics, and identify who may need additional training or support.
Are monitored calls recorded and stored?
Yes. Calls that are monitored can also be recorded automatically. Supervisors can later access these recordings to review performance, conduct quality audits, or use them for training.
How secure is MyOperator Call Monitoring?
Security is built into every layer of the platform. All monitored data and recordings are encrypted, stored in ISO-certified servers, and accessible only to authorized users with role-based permissions.
Can I integrate Call Monitoring with my CRM or analytics tools?
Yes. MyOperator integrates seamlessly with CRMs such as Zoho, HubSpot, and Salesforce. Supervisors can view call details, outcomes, and performance reports alongside CRM data for complete visibility.
How long does it take to set up call monitoring?
Setup takes only a few hours. Once agents are added and permissions assigned, supervisors can start monitoring live calls instantly. The onboarding team provides training to ensure you make the most of the monitoring tools.
Can call monitoring help with agent training?
Definitely. By using the whisper and playback features, managers can provide constructive, in-context feedback to agents. Recorded sessions can be used later for onboarding, skill-building, and improving overall communication quality.
Can I monitor multiple agents simultaneously?
Yes. MyOperator Call Monitoring supports multi-agent supervision. You can track several calls at once, compare performance metrics, and identify who may need additional training or support.
Company
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